In all businesses, particularly restaurants:
"Service Equals Performance Equals Service"
That just happens to be the title of this article I wrote awhile back.
http://www.topserveconsulting.com/articles.html
(excerpt below)
Great Service Performance is especially applicable in today's tough times,
and will set you apart from your competitors.
Service can be described as a "performance" of some kind involving
two parties, whereby one party is the benefactor and the other
party is the performing party receiving some type of monetary
payment. The value of the Service depends on the personal
experience of the benefactor. When I looked it up in Webster's,
there it was at #11 out of 31 definitions. The payment part was not
included, but the key word mentioned was "performance."
As I relate this to restaurants, it's so easy to see why dining
room service is excellent training for actors, since they're
performing all of the time. There might be days when their energy
level is low, yet they are still expected to perform in the show on
stage at night. It is not much different for dining room service
staff whose livelihood depends quite a bit on how they look and act
before many people on any night. The word "performance" makes a lot
of sense when relating it to other Service fields such as medical,
legal, financial, and armed; even in religion they have prayer
services.
You can read the full article above:
http://www.topserveconsulting.com/articles/service_equals_performance.html
Please note: Most of the Google links on the sides of the articles
will bring you to websites related to the theme of that article.
Best Regards,
Richard Saporito, CEO
Topserve Restaurant Consulting
www.topserveconsulting.com
(888)276-4808
Topserve Consulting, 147- 45 Beech Ave., Flushing, NY 11355, USA
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